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DELIVERY AND RETURN INFORMATION
All products sold on aksesuarca.com are committed to be delivered to the customer by the manufacturer and importer companies within 3 working days. Aksesuarca.com acts within the framework of the Consumer Protection Law in return transactions. Our customers have the right to return the products they have purchased within 14 days.
Below you can find the items that must be complete in the products you send for return. If any of these are missing, product returns cannot be accepted.
The invoice of the product, the return form, the original box of the products to be returned within 14 days, packaging, and standard accessories, if any, must be delivered complete and undamaged. However, in some categories of aksesuarca.com, different return conditions may be applied due to the nature of the products and services. The following return conditions for products that differ according to the general return procedure before purchasing the product are primarily valid.
Please send the products you want to return with a note attachment stating your return reason and your invoice in order to make statistical studies about the product.
If the invoice of the product you want to return is corporate, you must send it together with the return invoice issued by the institution when returning it. The return invoice must be issued without including the shipping share (product unit price + VAT). Order returns, whose invoices are issued on behalf of the institutions, cannot be completed unless the return invoice is issued.
In cases where any deterioration, breakage, destruction, tearing, use and other situations are detected in the product and its packaging, and if the product cannot be returned in the state it was delivered to the customer, the product will not be returned and the price will not be refunded.
To start the return process, you need to contact Aksesuarca.com from the contact section or by mail.
The returned product; If it affects the promotions in your order, the promotion may be requested to be refunded, or the promotional fee may be deducted from your refund amount.
For example: If you want to return one of the 2 products with a value of 75 TL in an order that benefits from the free shipping promotion of more than 150 TL, your order will no longer be over 150 TL, and the shipping fee will be deducted. If you have earned the gift product, if you do not send the gift with your refund, the price of the gift product will also be deducted from your refund.
If the products sent to aksesuarca.com are delivered in accordance with the return conditions, the refund of the product amounts will be processed on the day the product is delivered to us. The period of reflection of the refund to your account is at the initiative of your bank. Credit card refunds are reflected in the account within 1 to 3 weeks at the latest, and payments made by money order within 1 week at the latest.
For malfunctions that may arise after the product reaches the customer, the authorized services of the importer company should be consulted.
The effect of jewelry products may vary from person to person. The products purchased and used from aksesuarca.com are not guaranteed to satisfy the buyers completely. For this reason, return requests are not accepted for products that arise from personal dissatisfaction and cannot be resold.
For all purchases made on aksesuarca.com, the package containing the product must be opened next to the cargo officer and a report must be made for missing or damaged products. In the applications made with this report, the unjust treatment is quickly eliminated.
Our Return and Exchange procedure is completely in accordance with the Consumer Laws as mentioned above, and all our members who place an order are deemed to have accepted these conditions.
CONFIDENTIALITY AGREEMENT
KVKK DISCLOSURE TEXT
Aksesuarca.com requests some personal information (name, age, interests, e-mail, etc.) from you in order to provide better service to its customers. This information collected on aksesuarca.com servers is used only within aksesuarca.com for periodic campaigns, organizing special promotional activities for customer profiles and customer "classification" studies to prevent the transmission of unsolicited e-mails.
Aksesuarca.com does not share the information collected from the membership forms with third parties, does not use it for commercial purposes and does not sell it for any reason other than activity, without the knowledge of the member in question or otherwise. Aksesuarca.com analyzes and interprets visitor movements and preferences that it monitors during the use of the site, in addition to the personal information requested in e-mail addresses and membership forms.
These statistical data, which do not contain personal information, can be shared with aksesuarca.com business partners in order to provide a more specific and effective shopping experience to aksesuarca.com customers. Customer information can only be disclosed to official authorities if such information is requested by the official authorities and in cases where it is obliged to make a statement to the authorities in accordance with the provisions of the mandatory legislation in force.
All information entered by the customer into the system can only be accessed by the Customer and this information can only be changed by the Customer. It is not possible for anyone else to access and change this information. If you want to unsubscribe from our daily e-bulletin mailing list at any time, you can easily unsubscribe from e-bulletin membership by clicking the "Please click to exit our e-bulletin list" link at the bottom of the e-bulletin we send. The credit card information requested on the payment page is not kept on the servers of aksesuarca.com or the companies that provide services to it, in order to keep the security of our valued customers at the highest level.
In this way, it is ensured that all transactions for payment are made between the bank and your computer via aksesuarca.com interface.
In addition, "COMODO" (SSL) technology is used at aksesuarca.com. As your personal information is encrypted, thanks to our 128 bit SSL certificate, it is completely prevented from getting into the hands of third parties.
DISTANCE SALES AGREEMENT
1- SUBJECT: The subject of this contract is the Law No. 4077 on the Protection of Consumers and its distance in relation to the sale and delivery of the product (s) for which the BUYER has ordered electronically from the website http://www.aksesuarca.com belonging to the SELLER. It is the determination of the rights and obligations of the parties in accordance with the provisions of the Regulation on Principles and Procedures for Implementing Contracts.
BUYER, SELLER'S name, title, full address, telephone and other access information, basic characteristics of the goods subject to sale, sales price including taxes, payment method, delivery conditions and costs, etc. All preliminary information about the goods subject to sale and the use of the "withdrawal" right and how to use this right, official authorities etc. where they can submit their complaints and objections. It accepts and declares in accordance with the provisions of this contract that it is clearly, understandable and informed by the SELLER in accordance with the internet environment, confirms this preliminary information electronically and then orders the goods.
The preliminary information on the website http://www.aksesuarca.com and the invoice issued / to be issued upon the order given by the BUYER are integral parts of this contract.
2- CONTRACT SUBJECT PRODUCT / PAYMENT / DELIVERY INFORMATION It is the BUYER's responsibility to enter the type and type, quantity, brand / model, sales price, payment method, delivery person, delivery address, invoice information of the product / products purchased / to be received electronically, The fee for the delivery of the purchased product or products by cargo will be borne by the BUYER. The person / institution to be invoiced and the person / institution making the contract must be the same.
All information entered by the BUYER must be correct and complete. The BUYER agrees to fully compensate for the damages arising from the situations where this information is not correct or incomplete, and also the BUYER accepts any liability that may arise from this situation. The SELLER reserves the right to suspend the order when it deems necessary, when the information provided by the BUYER does not match the truth.
In cases where the SELLER detects a problem in the order, if the BUYER cannot reach the BUYER from the phone, e-mail and postal addresses given by the BUYER, it freezes the execution of the order for 7 business days. The BUYER is expected to communicate with the SELLER regarding the issue during this period. If no response is received from the BUYER within this period, the SELLER cancels the order to prevent damage to both parties.
3- CONTRACT DATE AND FORCE MAJEURE Contract date is the date on which the order is placed by the BUYER. Situations that are not present or foreseen at the time the contract is signed, that develop outside the control of the parties, which make it impossible for one or both of the parties to fulfill their obligations and responsibilities imposed by the contract, or to fulfill them on time, force majeure (natural disaster, war , terrorism, uprising, changing legislative provisions, seizure or strike, lockout, significant malfunction in production and communication facilities, etc.). The party taking place in the person of force majeure will notify the other party immediately and in writing. During the continuation of the force majeure, the parties will not have any responsibilities due to their failure to fulfill their actions. If this force majeure situation continues for 15 days, each party will have the right to terminate unilaterally.
4- SELLER'S RIGHTS AND OBLIGATIONS
4.1. The SELLER accepts and undertakes to fulfill the obligations imposed on the contract in accordance with the provisions of the Law No. 4077 on the Protection of Consumers and the Regulation on Distance Contracts, except for force majeure.
4.2. Persons under the age of 18 (eighteen) cannot shop at http://www.aksesuarca.com.
The SELLER shall take as the basis that the date of birth specified in the contract by the BUYER or the authorized person of the BUYER is correct. However, the SELLER will not be liable in any way because the BUYER writes the date of birth incorrectly.
4.3. The SELLER is not responsible for any advertising or price errors that may arise from the system, design or illegal interventions on the website. Based on system faults, the BUYER cannot make a claim from the SELLER.
4.4. Shopping can be done with http://www.aksesuarca.com credit card (Visa, MasterCard, etc.). The time of processing orders is not the moment when the order is placed, but the moment when the necessary collection is made from the credit card account. Payment methods that are made without contacting customer service, such as paid shipping or postal checks, are not accepted.
5- RIGHTS AND OBLIGATIONS OF THE BUYER:
5.1. The BUYER agrees and undertakes to fulfill the actions imposed on him in the contract, except for force majeure.
5.2. The BUYER accepts and undertakes that it is deemed to have accepted the terms of the employment contract and will make the payment in accordance with the payment method specified in the contract.
5.3. BUYER, from http://www.aksesuarca.com website, SELLER's name, title, full address, telephone and other access information, basic characteristics of the goods subject to sale, sales price including taxes, payment method, delivery conditions and costs, etc. All preliminary information about the goods subject to sale and the use of the "withdrawal" right and how to use this right, official authorities etc. where they can submit their complaints and objections. It accepts and declares that it has clear, understandable and appropriate information about the internet environment and confirms this preliminary information electronically.
5.4. Depending on the previous article, the PURCHASER declares that he has read the order / payment / usage procedure information, including product order and payment conditions, product usage instructions, precautions taken and warnings made, and has given the necessary confirmation electronically.
5.5. If the BUYER wishes to return the product, he agrees and undertakes not to damage the product and its packaging in any way whatsoever, and to return the original invoice and delivery note at the time of return.
5.6 The BUYER cannot transfer or assign its rights, obligations and debts arising from this contract to third parties and organizations without the written consent of the SELLER.
5.7 The BUYER accepts and undertakes that the books, documents and records of the SELLER will be definitive evidence in the sense of HMK 193 in disputes arising from this contract.
6-ORDER AND PAYMENT PROCEDURE: Order: The TL amount including VAT (total installment amounts in installment transactions) of the products added to the shopping cart is processed through the posu of the relevant bank card after it is approved by the BUYER. For this reason, an order confirmation mail is sent to the BUYER before the orders are shipped. No shipment is made without sending an order confirmation mail. Any disruption in the process or problems that may arise regarding the credit card are notified to the BUYER by using one or more of the telephone / fax / e-mail routes specified in the contract. If necessary, the BUYER may be asked to meet with his bank. The time of processing orders is not the moment when the order is placed, but the moment when the necessary collection is made from the credit card account. In the event that it is understood that the goods subject to the contract cannot be supplied for an exceptionally just cause and / or if there is a stock problem, the BUYER is immediately informed and approved, then another product of equal quality and price may be sent to the BUYER or in line with the BUYER's desire and choice; Another new product may be sent, the product may be expected to enter the stocks or the other obstacle preventing delivery may be removed and / or the order may be canceled. In cases where it becomes impossible to fulfill the obligation to deliver the goods subject to the contract, the BUYER is informed of this situation and the total price paid and any document that puts him under debt, if any, is returned to him within 10 days at the latest and the contract is canceled. In such a case, the BUYER will not have any additional material and moral damage claims from the SELLER. The SELLER will not be liable for any indirect damages related to the works performed in connection with this contract against the BUYER and / or 3rd parties. Payment: After the delivery of the product, if the bank or financial institution does not pay the price of the product to the SELLER due to the fact that the credit card belonging to the BUYER is used unfairly or unlawfully by unauthorized persons not due to the BUYER's fault, the BUYER is obliged to send the delivered product to the SELLER within 3 business days. In such cases, shipping costs belong to the BUYER. If the BUYER chooses to pay with a credit card, the BUYER agrees that it will also confirm the relevant interest rates and the information regarding default interest from the bank, and that the provisions regarding interest and default interest will be applied within the scope of the "Credit Card Agreement" between the Bank and the BUYER, in accordance with the provisions of the current legislation, declares and undertakes.
7-ORDER AND PAYMENT PROCEDURE Shipment: Upon sending the order confirmation e-mail, the product / products are delivered to the cargo company with which the SELLER has an agreement. Delivery: The product (s) will be delivered to the address of the BUYER by cargo that the SELLER has agreed upon. The delivery time is 3 working days from the sending of the order confirmation e-mail and the establishment of the contract. Provided that the BUYER is notified in advance in writing or with a continuous data carrier, this period can be extended for a maximum of 10 business days. Products are sent to the regions where the cargo companies do not deliver the address by phone notification. In regions where the Cargo Company delivers one day a week, in cases of inaccuracies and deficiencies in the shipping information, some social events and natural disasters may be delayed in the specified day. The BUYER cannot impose any responsibility on the SELLER due to these delays. If the product is to be delivered to a person / organization other than the BUYER, the SELLER is not responsible for the extra shipping costs that may arise from the person / organization not accepting the delivery, inaccuracies in the shipping information and / or the BUYER's absence. If the product / products did not reach the BUYER within the specified days, delivery problems should be reported immediately to the SELLER customer service using the address info@aksesuarca.com. In case of damaged package; Damaged packages should not be received and a report should be submitted to the Cargo Company official. If the Cargo Company official thinks that the package is not damaged, the BUYER has the right to open the package there and check that the products have been delivered undamaged and to request that the situation be determined with a report. After the package is received by the BUYER, it is accepted that the Cargo Company has fulfilled its duty. If the package has not been accepted and the report has been kept, the situation should be reported to the SELLER Customer Service as soon as possible, together with the remaining copy of the report with the BUYER.
8-PROCEDURE REGARDING THE RETURN OF PRODUCT RETURN AND WITHDRAWAL The BUYER has the right to withdraw from the contract within seven days after receiving the goods without stating any justification and paying any penalty. In accordance with the general notification of the tax procedure law numbered 385, the BUYER must fill the return sections at the bottom of the 2 invoices of the SELLER delivered with the goods completely and correctly, sign and send a copy to the SELLER with the product and keep the other copy in his / her own responsibility. period starts from the day the goods are delivered to the BUYER. The cost of returning the returned product or products is paid by the BUYER. If the BUYER exercises his right of withdrawal, the SELLER will return the total price received within 7 days from the receipt of the invoice together with the product, and any document that puts the BUYER under debt, at no expense to the BUYER, if the value of the delivered goods decreases or makes it impossible to return. The existence of a cause does not prevent the exercise of the right of withdrawal. However, if the decrease in value or the impossibility of the return is caused by the BUYER's fault, the SELLER will compensate the value or decrease in the value of the goods. The general return period is 7 days for each product purchased inadvertently.
Within this period, the return of products that have been opened, used, destroyed and so on are not accepted. Returns must be made in original packaging. In cases where any opening, deterioration, breakage, destruction, tearing, use and other conditions are detected in the product and its packaging, and if the product cannot be returned to the BUYER as it was delivered to the BUYER, the product will not be returned and the price will not be refunded. For product return, the situation should first be communicated to the SELLER's customer service. The information about the return of the product is sent to the BUYER by the SELLER. After this meeting, the invoice containing the information about the product return must be delivered to the SELLER via the courier company that delivered to the address of the BUYER. The returned product that reaches the SELLER is considered as a refund if the conditions specified in this contract are met, and the refund is made to the credit card / account of the BUYER. No refund will be made until the product is returned. The reflection period of credit card refunds on credit card accounts is at the disposal of the relevant bank. Therefore, the BUYER cannot hold the SELLER responsible. In the event of the return of goods and services purchased by card, the SELLER cannot pay the BUYER in cash in accordance with the contract made with the Bank.
In case of a refund transaction, the merchant, namely the SELLER, will make the refund through the relevant software, and the member business, the SELLER, is obliged to pay the relevant amount to the Bank in cash or on account, so the BUYER cannot be paid in cash in accordance with the procedure specified above. The refund to the credit card will be made by the Bank in accordance with the above procedure, after the BUYER has paid the bank the amount in one time.
9-GUARANTEE The products used in accordance with the instructions for use are guaranteed for 2 years against all kinds of production defects under the conditions below: The SELLER's warranty liability is only valid for consumers covered by the law numbered 4077. For commercial business, the provisions of the Turkish Commercial Code will be valid.
10-PRIVACY The information provided by the BUYER to the SELLER for the purpose of making payment with the information specified in this contract will not be shared with third parties by the SELLER. The SELLER will be able to disclose this information only in the presence of an administrative / legal obligation. If the SELLER holds the information requested from him within the scope of any judicial investigation with documented research capacity, he can provide it to the relevant authority. Credit Card information is never stored, Credit Card information is only securely transmitted to the relevant banks during the collection process and used to obtain authorization and is deleted from the system after the provision. Information such as the e-mail address, postal address and telephone number of the BUYER is used only by the SELLER for standard product delivery and information procedures. In some periods, campaign information, information about new products, promotional information may be sent to the BUYER after its approval.
11- AUTHORIZED COURT IN CASE OF DISPUTE In the event of a dispute arising from the implementation of this contract, the Consumer Arbitration Committees and the Consumer Courts in the place of residence of the BUYER or SELLER are authorized up to the value announced by the Ministry of Industry and Trade every year in December. In case the order is realized, the Buyer is deemed to have accepted all the terms of this contract.